Apple is annually recognized as the best of the best when it
comes to telephone support in their particular industry.
A few hints and tips when it comes to calling technical support:
?– Give the technician a reasonable chance to resolve the problem. Before you call, write
down the symptoms of the problem and try to formulate a concise description of it before
calling.
?– Don??™t be a jerk to the technician and you will receive much better help. Sometimes we
may get frustrated about a problem, but taking it out on the person who you are calling
and asking for help from may not be the best course of action. Some people subscribe to
the theory that if they scream loudly enough they will get help more quickly. Believe me,
that??™s not always the case by any means; quite often the opposite effect is achieved.
A Potential Support Aggravation
Unfortunately, some companies have decided that saving labor costs outsourcing or moving
their support to a foreign country is more important than keeping their customers satisfied
by providing higher-quality domestic support at a higher cost.
Pages:
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497